Cancellation & Refund Policy
Last updated: 7 September 2026
This policy sits alongside our Terms & Conditions and applies to every booking.
1. Cancellation by You
| Notice given before arrival | Refund |
|---|---|
| 30 days or more | 100% |
| 15–29 days | 70% |
| 7–14 days | 50% |
| Under 7 days | No refund |
| No-show | No refund |
Notice is counted from the date we receive your written cancellation to your arrival date.
The percentages above apply to the total package price, including the deposit. Bank charges and international transfer fees already incurred on the original payment are not refundable, as we do not recover them either.
2. Cancellation by Us
If we cancel your package, you choose between alternative dates, an alternative package of equivalent value, or a full refund of everything you have paid us. We will tell you as soon as we know.
This applies whether we cancel for our own reasons or because circumstances beyond our reasonable control make it unsafe or impossible to run — including extreme weather, avalanche risk, prolonged lift closure, natural disaster, government restrictions on travel to the area, or civil disruption.
Our packages run for individuals and small groups, so we do not cancel for lack of numbers.
Where we cancel, our responsibility is limited to the refund or alternative above. We cannot reimburse flights, accommodation booked elsewhere or other independent arrangements — please make sure your travel insurance covers those.
3. Weather and Mountain Closure
Gulmarg loses days to weather every season, and the gondola closes regularly.
When weather or lift closure affects a day, your instructor will use the time on alternative terrain that is open and safe. Where a full day of instruction is lost and days remain in your package, we will make reasonable efforts to reschedule that instruction within your existing dates.
Days affected by weather or lift closure are not refunded, and are not grounds for cancelling without the notice periods in section 1. Your instructor, transfers and equipment are still provided and paid for on those days, and the gondola is operated by a third party we do not control.
We know this is the clause guests like least, so we would rather be plain about it before you book than argue about it afterwards. It is the main reason we ask you to hold travel insurance covering trip disruption.
4. Unused Services
No refund is given for days or services a participant chooses not to use.
5. Injury or Illness During a Package
If you are injured or fall ill and cannot continue, tell us straight away. Your safety comes first and we will help you get the care you need.
Days you are unable to use are not refunded, because the instructor time and equipment are already committed to you. Where your dates allow and an instructor is available, we will try to reschedule the remaining days within your trip.
This is exactly what travel and medical insurance covering winter sports is for. Insurance is not included in any package and you must arrange your own — we will provide any written confirmation of your booking and unused days that your insurer asks for.
6. Amendments
Date changes requested 30 days or more before arrival are free of charge, subject to availability; if the new dates carry a higher price you pay the difference. Changes requested within 30 days are treated as a cancellation and rebooking, and section 1 applies.
You may transfer your booking to another person up to 14 days before arrival at no charge, provided they meet the same requirements and accept our terms.
Moving to a longer package is possible subject to availability, and you pay the difference. Moving to a shorter package within 30 days of arrival is treated as a partial cancellation under section 1.
7. How to Cancel
Email info@gulmargsnowline.com.
Please include the lead booking name, your arrival date, the package booked and the names of anyone the cancellation applies to. A WhatsApp message alone is not enough — we need it in writing by email so the date of notice is clear for both of us.
We will acknowledge your cancellation within 2 working days and confirm the refund due.
8. Refund Processing
Refunds are paid by bank transfer to the account the original payment came from, within 14 working days of us confirming the amount.
Where a refund is sent internationally, any receiving bank or intermediary charges are deducted by those banks and are outside our control.